FAQ

JUST HOW STRONG IS BLACK INSOMNIA?
Black Insomnia coffee has 4x more caffeine per cup than your average coffee, containing 1105mg of caffeine in a 12oz brew. How do we know this? It has been independently tested in a lab!
DOES IT TASTE 'STRONG'?
'Strong tasting' coffee is often confused with 'strength'. The taste of coffee is reliant on its roast. The darker the roast the 'stronger' the taste. The strength of the coffee itself refers to its caffeine content. Black Insomnia's flavour profile is smooth and sweet, thanks to its light roast - but it is extremely strong in terms of its caffeine content. Black Insomnia is extremely strong, but tastes light on the palate.
ARE POUR-OVER BAGS THE SAME AS INSTANT COFFEE?
Not at all. Instant coffee is coffee that has been previously brewed and then dehydrated to form crystals that you then rehydrate with hot water to drink. It dissolves instantly and has been the choice for convenience although the taste is considered inferior to freshly brewed coffee. Our coffee pour-over bags contain ground coffee that has not been brewed yet, but are just as convenient as instant coffee.
I EXPECTED MY ORDER TO HAVE ARRIVED BY NOW, WHAT SHOULD I DO?
If you haven't received your order when you expected to, or have any other concerns with your order then please email info@blackinsomniacoffee.ca and our team will be more than happy to help you!
ARE THE 'DARK' GROUNDS AS STRONG AS THE ORIGINAL GROUNDS?
They certainly are! All our products contain 1105mg of caffeine per 12oz cup. The 'dark' roast does taste richer & more intense that our original roast though.
CAN I CHANGE MY SUBSCRIPTION BILLING DATE OR CANCEL MY SUBSCRIPTION AT ANY TIME?
Yep, no problem. You can do this by logging into your account, or by emailing us at info@blackinsomniacoffee.ca
I GET TOO MUCH/TOO LITTLE COFFEE A MONTH WITH MY SUBSCRIPTION, CAN I CHANGE THIS?
You sure can! We can set your subscription by days rather than months, so you could receive your subscription every 17 days (or whatever!) if that suits you. Just email us at info@blackinsomniacoffee.ca and we can help you out.
ARE YOUR COFFEE PODS ONLY COMPATIBLE WITH CERTAIN MACHINES?
Yes, they only work with drop-through Nespresso machines. Unfortunately, they are not compatible with Nespresso Vertuo machines.
CAN I GET A SAMPLE OF YOUR COFFEE?
We're working on this - they're almost ready to go, so check back soon!
WHAT GRIND SIZE ARE YOUR GROUNDS?
Our coffee is ground medium-fine, perfect for pour-overs, aeropress & cafetieres!
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